booking terms and conditions
Reservations for accommodation by guests (the Guest) are accepted by the property owners (the Owner).
The Agreement: The rental agreement is between the Guest and the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Owner has dispatched a confirmation of booking. The Guest must be over 18 years of age at the time of booking.
Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
Payment: For bookings made more than 6 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in full on booking.
The Guest agrees to pay the balance of the payment SIX (6) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.
Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday cottages is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation: The Owner permits the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Owner before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property. Extra guests will be asked to leave.
Arrival/Departure: The properties are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 9.30 am on the last day.
Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 6 weeks of the holiday no refund of the full balance is due.
It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: No pets are permitted in either cottage.
Guest Responsibility: The supervision of children, babies, and any adults requiring care remains the responsibility of the Guest at all times.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft: Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs.
Nuisance: Guests should not cause nuisance or annoyance to occupants of nearby property. No loud music.
If, in the opinion of the Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.
Access: Guests must allow reasonable access to the property by the Owner for maintenance ,plant watering ,closing windows & turning off lights that have been left on.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the website.
Disputes: Any dispute arising out of the booking will be between the Guest and the Owner. No complaints can be considered unless notified during the Guest’s stay in the property. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform the Owner at the earliest possible opportunity of any problem.
The responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.
Liability: The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.
The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest to the Owner. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners: The Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The Owner shall not be under any other liability if such cancellation occurs.
No Smoking: There is a strict No Smoking policy within the properties. Guests may smoke in the garden area only..not at the entrance door.
£250 cleaning fee for any cigarette smoke detected in the cottages.
Force Majeure: The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control – See Covid-19 policy.
Waiver: The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The Guest agrees that the contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
Good Housekeeping Bond: The Good Housekeeping Bond is a security bond made between you and us (the owners of Mountain Studios ) which is taken on the understanding that you the guest will take care of and cause no damage to the property or hot tub during your stay. Provided there has been no damage during your stay, this bond will be refunded back to you. The Good Housekeeping Bond is £100. This bond will be refunded back to you within 5 working days. Payment in cash will be returned on departure.
Access: Guests must allow reasonable access to the property by the Owner for maintenance.
You must allow the Owner access to the property at any reasonable time during your occupation. This is serviced accommodation. We look after the cleanliness of hot tub and make sure the bins are emptied every day.
WIFI Disclaimer: we cannot guarantee the availability of wifi as the external wiring is out of our control. We will not be able to rectify this immediately. We do have a very strong 4G mobile phone signal.
Smoking: Anyone insisting on smoking in the cottages will be asked to leave.
Hot tub: The hot tub or spa facilities is strictly for adults and very private. Children over 8 yrs old may only use the Hot Tub with full parental control at all times. Max 20 mins for children. Friends or relatives visiting guests while here are not allowed to use the hot tub. Anyone found doing this the holiday will immediately be cancelled
Electric cars: We do not allow charging of electric cars. The nearest facility is ASDA in Bangor (4 miles away).